You are never left to work it out alone.
A named team, online 8am to 4pm, who know admissions as well as they know the software - plus Emma answering the small stuff instantly, day or night.
Support built around how you actually buy.
State and independent schools onboard differently, so the support model differs too. Pick yours.
Onboarding and setup assistance
Customers in their first year are assigned a designated point of contact. Your Customer Success Manager provides unlimited 1:1 training for your first 12 months - guiding you through customising the platform to your requirements and training you on every feature.
Knowledge Base
Help articles and guides giving instant answers to common questions, with step-by-step instructions for key processes.
Visit the Knowledge BaseLive Chat
Speak to the support team from inside your platform. If something needs further investigation we raise a ticket and aim to respond fully within one hour.
Mon-Fri · 8am-4:30pm
Telephone support
Speak to the support team on 0203 667 0764. We aim to answer 95% of calls within 30 seconds.
Mon-Fri · 8am-4:30pm
Live group training
Regular live sessions covering refresher training relevant to the time of year, plus product updates - designed to help experienced users get more from the platform.
See upcoming trainingIn-person group training
Taster Days, Transition Tools, Enrolment and Classes Management
Led by Lucy Curtis, Head of Onboarding · 5, 6 and 7 May 2026 · booking open soon
Onboarding and setup assistance
You are assigned a designated point of contact. Your Customer Success Manager fully customises your platform for you and guides you through a six week training course - by the end of it you are accepting live enquiries, with further guidance for six months from sign up.
Knowledge Base
A dedicated independent-schools Knowledge Base, with guides and step-by-step instructions for every key process.
Visit the Knowledge BaseSupport tickets
Raise a ticket from inside your platform and our support team picks it up. We aim to respond to all queries within one hour.
Mon-Fri · 8am-4:30pm
Admissions has deadlines. So does our support.
We prioritise clear communication and rapid resolution, especially during peak periods like application deadlines and transition. And if you want to suggest a new feature, we love hearing your ideas.
Nobody likes change, especially when we are used to a particular way of working, but Applicaa and the support from Emma and the humans has made this transition easier.
JTJulie Tingley
Leigh Academy Strood
Need something right now?
Ask Emma inside the platform for anything about your own setup, or reach the team directly.
Ready but not sure where to start?
No worries - our team is online from 8am to 4pm and would love to talk about how we can work together.